Committed to keeping you up to date

Terms and Conditions

All products and services come with small print and it is really important you take some time to look at it to make sure you fully understand the terms and conditions you’ll be entering into with us. We also want you to be confident about how we will handle your data to make sure it is secure and this is explained in our privacy policy.

Conditions for the Provision of Services

Customer Complaints Procedure

At Unified World Communications Limited we are committed to providing our customers with an excellent level of service. We recognise that we sometimes get it wrong, and when we do, we want you to tell us so that we can put things right as quickly and smoothly as possible.

With this in mind, we have developed complaints procedure which explains who you should contact and what do if you have a complaint about Unified World Communications’ services. The complaints procedure is described here.

Ofcom Regulations

Unified World Communications and all other UK communications providers are regulated under Ofcom’s General Conditions of Entitlement. These regulations apply to anyone who provides an electronic communication service or an electronic communications network.

More specifically, General Condition 24 regulates how communications providers are able to market and sell fixed-line telephony services to customers. Full details of General Condition 24 are available by clicking here.

General Condition 23 regulates how communications providers are able to market and sell mobile telephony services to customers. Full details of General Condition 23 are available by clicking here.

Ofgem Regulations

The TPI Code of Practice is a set of standards that sets the benchmark for responsible, high quality TPIs selling energy to micros businesses . By signing up to this Code of Practice, Unified World agree to:

  • be bound by it
  • make sure their people (including any third parties they use)
  • know it and stick to it tell the customers they’re selling to what the Code is and where to find it
  • uphold the public image and reputation of the suppliers they represent.

Full details of the Code of Practice can be found by clicking here.

Testimonials
  • "Aztec Office operate in a very flexible and fast moving market and we needed communications to be flexible at the same time. After repeated issues with both...

    Stuart Holdsworth, Director, Aztec Office Contracts

  • "We have been dealing with Unified World for approximately 6-7 years, and have always found them to be very professional, honest and reliable in their...

    Les Cotton, Operations Director, Trafford Rubber Products Ltd

  • "I am pleased to be able to both confirm and recommend Unified World Communications as a reputable provider for all telecommunications equipment. I have worked...

    Dennis Crompton, Richard Threlfall Group Limited

  • "We confirm that Blackburn Chemicals Limited have been using Unified World for Mobile Communications, for over 10 years. During this period we have never had...

    Blackburn Chemicals Limited

  • "Unified World Communications (former Neil Howard Telecoms) have managed the Silentnight Group account for over 15 years. During this time we have found them to provide...

    Howard F. Bracewell, Senior Buyer, Silentnight Group Purchasing

  • "PSL Print Management Ltd has been a customer of Unified World Communications for over ten years now. When we were first approached, our expenditure was high...

    Frank Hunt, IT Manager, PSL Print Management Ltd

  • "Fairview New Homes moved 150 connections from Vodafone direct to Unified World Communications in July 2011. Before that we were with Vodafone Direct for over 10...

    Brad Cruickshank, IT Manager, Fairview New Homes Ltd

  • "We moved our account over to Unified World Communications approximately 18 months ago after having dealt direct with Vodafone previously, at that time we had...

    Peter Robinson, IT Director, Regal Gaming

  • "I am pleased to recommend Unified World Communications as a provider of mobile and converged communication solutions. They have been a loyal and trusted partner...

    Rob Mukherjee, Head of Vodafone Partner Services