Using this service, allows you to actively monitor and manage your account with us. Using this service, you can generate online billing reports, as well as administer the users and cost centres within your company in order to create a custom invoice summary.

Benefits:

• Through the Unified World Online Billing software, our customers can view their charges and itemisations – both for the current period and historically
• Secure system with username and password
• Customers can be assured that their account information is hosted in a secure environment, only accessible by them.

Downloads and reports available

• Customers can effectively manage their accounts; with the ability to download bills, run reports and analyse their call data.

Click for our online user guide

OnHold Express Portal lets users record bespoke prompts, and stream or download customised in-queue and on-hold audio compilations, turning their voice services into the ultimate telephony customer experience to enhance your business

• Vast library of regularly updated licence free music playlists
• 50+ languages and dialects from 300+ voice artists
• Instantly available prompts and marketing messages from best of breed text-to-speech characters
• Message scheduling by date – ideal for seasonal, or campaign related advertising
• Straight forward billing and on-boarding processes
• 10,000+ ready to use prompts and messages, plus heaps of bespoke recording functionality

Our self-service portal allows you to log and keep track of service cases online. This is where all your customer information and documents are held.

• Open a new case online
  Your requests are sent straight to our customer services team.
• View case history and add notes
  Keep track of progress with your issues and add notes are your case is updated.
• Provide ratings and feedback
  Once your case has been closed, an email will be sent to you enabling you to provide feedback.
• Browse your files
  You can browse and download any files available to you

For quick answers to many of your problem’s we have built an easy to search Knowledgebase for your use.