OnHold Express
An all-encompassing audio solution for recording
messages, in-queue and on-hold music.
OnHold Express
An all-encompassing audio solution for recording
messages, in-queue and on-hold music.
OnHold Express provides a unique opportunity to make the most out of the 20% of call duration that is typically spent on-hold. Rather than letting this time go to waste, you can now impress and inform your customers, as well as promote your products and services.
Your phone system is a critical point of contact with your customers. Are you presenting a positive image? Do your callers navigate through an easy-to-use menu, and what do they hear while waiting for you to respond to their request?
Offering a superior caller experience begins with professionally recorded welcome messages, out-of-hours announcements, menus, and messages and music for when your customers are on-hold or in a queue. With OnHold Express, you have access to a library of over 10,000 pre-recorded messages and music tracks, all of which are professionally scripted, recorded by a team of over 300 voice artists, and edited and quality checked by sound engineers. Alternatively, you can use our fully integrated AI scripting tool to create custom messaging.
Our easy-to-use portal allows you to seamlessly integrate your on-hold marketing and comfort messages with a range of licence-free music tracks. OnHold Express caters to businesses of all sizes. So, start offering a superior caller experience today!
Compatible Systems
many more
Watch our Introduction Video
Take a look at how OnHold Express can improve your Customer Experience
Flexible Pricing Plans
choose your plan
- Real voice Recorded Messages included **
- AI generated & recorded messages
- On-hold/In-queue messages
- On-hold/In-queue compilation templates
- On-hold/In-queue music library
- On-hold/In-queue updates
- On-hold/In-queue message scheduling
- Voice Guarantee
- OnHold/Queue message scheduling
- Christmas music scheduling
- Daily News and factoids
- Enterprise Dashboard View
Starter
£0.00
per month
- 1
- 1
- 1
- Limited
Basic
- (minimum 12 Months)
£9.95
per month
- 4
- Unlimited
- 4
- 1
Standard
- (minimum 12 Months)
£34.00
per month
- 12
- Unlimited
- 20
- 2
Premium
- (minimum 12 Months)
£199.00
per month
- 72
- Unlimited
- Unlimited
- 5
** Real voice messages are available at £34 each in excess of credits included within paid subscription packages. Real voice recording in excess of 50 words are charged at 60p/word thereafter. Real voice messages included allowance are automatically replenished on every 12-month anniversary.
Please refer to Term and Conditions for Fair Use policy in respect of unlimited features
** Real voice messages are available at £34 each in excess of credits included within paid subscription packages. Real voice recording in excess of 50 words are charged at 60p/word thereafter. Real voice messages included allowance are automatically replenished on every 12-month anniversary.
Please refer to Term and Conditions for Fair Use policy in respect of unlimited features
Improving Customer Experience with On-Hold Messaging
Leave your details below and download our White Paper
Your phone systems are a key client interface,
but do they create good impressions?
OnHold Express, our in-queue, on-hold and prompt recording service takes telephony to a whole new level, offering so much more than just recordings!
OnHold Express is a highly disruptive service that enables you to self-serve bespoke audio compilations, adding another layer of outstanding functionality to your phone systems.
Seamlessly implement music and messages from a library of 10,000+ professionally scripted and pre-recorded messages, or procure bespoke prompts and messages, recorded by one of our 300+ voice artists or the latest AI voice characters, all edited and quality checked by our studio engineers.
Features
- A vast library of licence-free music tracks in many genres
- Unlimited instantly available prompts and marketing messages from the latest AI voice characters
- Library of 10,000+ professionally scripted and pre-recorded marketing message templates and recordings
- Fully integrated AI scripting tool to create bespoke messaging in minutes
- 50+ languages and dialects available from 300+ professional voice artists
How it works
You can order recordings from an intuitive portal, selecting professionally pre-recorded messages, or bespoke messages. You also gain the option to use instant AI voice character recordings until voice artist recordings are delivered in 2-3 days, providing both the speed of AI, and the professionalism of a real voice.
Benefits
- Enables you to deliver an outstanding caller experience
- Opens hundreds of new marketing opportunities
- Minimal effort required to implement instant changes
- Simple price plans to suit your business
Open marketing opportunities and improve caller experience now – add OnHold Express to your telephone system today!
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Professional Voice Artists
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AI Generated Voices
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Scripts & Recordings
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minutes
Call Time on Hold
Explore our collection of voice artists and compilations!
With over 300 highly skilled voice artists and cutting-edge AI voices at your disposal, you can easily obtain recordings in more than 50 languages and dialects. Take a listen to some samples of our top-notch voice artists and the expertly mixed, quality-assured compilations that your clients could produce:
