Yes — where applicable we provide service descriptions, key terms, and any supporting documentation as part of the proposal/onboarding.
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Blakewater House,
Capricorn Business Park,
Blakewater Rd,
Blackburn
BB1 5QR
Retention depends on the purpose (enquiry, contract, support). We aim to keep data only as long as needed for legitimate business and legal requirements.
Raise a query through your account contact/support route with details. We’ll investigate, liaise with suppliers if needed, and provide a clear outcome.
Yes — you can request access to the data we hold about you, and we’ll follow the appropriate process to verify and respond.
Yes — we recommend reviewing services ahead of renewal, validating usage, and aligning upgrades/migrations (e.g., All-IP) to your contract dates.
In many cases, yes — subject to legal/contractual requirements. We’ll explain what can be deleted and what must be retained.
Some services or support processes may involve call recording. Where call recording is enabled, we can advise on notifications, access controls, and retention.
We use appropriate security measures and access controls for business systems. Specific controls depend on the service; we can outline what applies to your solution.
Call data and recordings should be handled with a lawful basis, retention policy, and restricted access. We can help you configure features in a compliant way.
Yes — we can advise on practical controls like MFA, device policies, secure access, and training to reduce risk and improve governance.
