Depending on the service: stable power, router placement, LAN readiness, access to comms room, and any required permissions (e.g., wayleaves for certain builds).
Yes — we can phase deployments by site, standardise configurations, and manage a consistent go-live process across locations.
Often minimal, but we can provide quick-start guides and short training for admins and end users (apps, call handling, voicemail, handset features).
Yes — we frequently deliver alongside internal IT or third parties and can agree responsibilities for networking, firewall rules, device rollout, and support boundaries.
We’ll update the scope and plan — common examples include “hidden” analogue devices, extra numbers, or additional sites needing connectivity or call routing.
You can contact support via the agreed support channels (phone/email/portal if applicable). We’ll confirm the best route during onboarding/handover.
Your company name, site/postcode, affected service (number/circuit/SIM), symptoms, when it started, and any error messages. This speeds diagnosis.
SLA availability depends on the service (e.g., leased lines often have stronger SLAs). We’ll confirm response/restore targets per product and contract.
For some managed services, yes — we can monitor key components and alert/respond earlier, depending on the solution and agreed scope.
An incident is something broken or degraded. A service request is a change (e.g., new user, routing tweak, additional SIM, new handset).
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