We gather the required details, submit the port request, agree a port date, then cut over numbers at the scheduled time with test calls and fallback routing if needed.

Yes — many customers choose evenings/weekends for ports and cutovers to reduce disruption. This is planned in advance.

Depending on the service: stable power, router placement, LAN readiness, access to comms room, and any required permissions (e.g., wayleaves for certain builds).

Yes — we can phase deployments by site, standardise configurations, and manage a consistent go-live process across locations.

Often minimal, but we can provide quick-start guides and short training for admins and end users (apps, call handling, voicemail, handset features).

Yes — we frequently deliver alongside internal IT or third parties and can agree responsibilities for networking, firewall rules, device rollout, and support boundaries.

We’ll update the scope and plan — common examples include “hidden” analogue devices, extra numbers, or additional sites needing connectivity or call routing.