Where applicable, yes — portals can provide visibility of tickets, service details, and updates. Availability depends on the product/service stack.

Common features include logging and tracking support tickets, viewing updates, and accessing service information. We’ll confirm what’s enabled for your account.

Yes — we can set up multiple contacts/admins, and define who can raise tickets or view account information, depending on the portal capabilities.

Use the portal’s password reset process, or contact support if you can’t access the reset email or need an admin to restore access.

Typically yes — many portals retain ticket history so you can track recurring issues, timelines, and resolution notes.

Yes — you can usually update key contacts through your account manager/support process so the right people receive notifications and billing.

Depending on your service, we can provide billing documents and reports via portal or account management processes. We’ll confirm what’s available.

Yes — we can set nominated technical and billing contacts, plus escalation contacts, so alerts and updates go to the right people.

Yes — we can run an estate review and produce a clear inventory with recommendations (remove unused, consolidate, migrate, add resilience).

Raise a service request via the agreed support channel/portal, including what you want to change and the preferred date/time if it impacts live service.