Usually yes. We’ll confirm what can be ported, gather the required details, and schedule a port date that suits your business.

Timelines vary by number type and provider. Once we have the correct information, we’ll give you a realistic schedule and keep you updated.

Often yes — we can plan partial ports or staged migrations depending on your current setup and what the losing provider supports.

A Direct Dial-In number that routes straight to a person/extension/queue, rather than going through a main switchboard.

Yes — we can configure time-of-day routing, holiday schedules, out-of-hours messages, and overflow to mobiles or an answering service.

Yes — many platforms support call whisper (agent prompts) and reporting dashboards (answered/missed, queue time, abandonment).

CLI is caller ID. We can usually present a chosen outbound CLI (e.g., main number) while still receiving inbound calls to DDIs.

Yes — temporary diverts or routing can reduce downtime risk during transition, especially around porting windows.

Often yes — we can discuss options for geographic and non-geographic numbers and the best routing approach.

We’ll ensure address/location information is captured where required, and we’ll advise on best practice for multi-site and remote users.