Hosted telephony is a phone system delivered from the cloud. You get features like hunt groups, IVR, voicemail-to-email, and apps without on-site PBX hardware.

Yes — most solutions support desk handsets plus softphones on mobile and PC/Mac, with consistent numbers and features.

If your network is suitable, yes. We’ll check bandwidth and stability, and can apply QoS and recommend upgrades or backup connectivity if required.

Yes — we can design call flows (press 1/2/3 menus), queues, hunt groups, and overflow rules aligned to departments and opening hours.

Yes — users can take calls anywhere via apps, with business caller ID, call recording (where enabled), and centralised management.

Where required, yes — subject to configuration and compliance. We can advise on retention, access controls, and user notifications.

In many cases, yes. Integration options depend on the platform and your requirements (click-to-dial, presence, call logs). We’ll confirm feasibility.

Sometimes. Compatibility depends on the handset model and the chosen platform. We can advise whether to re-use or replace.

It’s typically fast — we create a new user/extension, assign an app or handset, and apply the standard profile (groups, voicemail, permissions).

Yes — we can set up failover rules, alternative routing, mobile app continuity, and backup circuits so calls still get answered.