A Direct Dial-In number that routes straight to a person/extension/queue, rather than going through a main switchboard.
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Blakewater House,
Capricorn Business Park,
Blakewater Rd,
Blackburn
BB1 5QR
Yes — we can configure time-of-day routing, holiday schedules, out-of-hours messages, and overflow to mobiles or an answering service.
Yes — many platforms support call whisper (agent prompts) and reporting dashboards (answered/missed, queue time, abandonment).
Hosted telephony is a phone system delivered from the cloud. You get features like hunt groups, IVR, voicemail-to-email, and apps without on-site PBX hardware.
CLI is caller ID. We can usually present a chosen outbound CLI (e.g., main number) while still receiving inbound calls to DDIs.
Yes — most solutions support desk handsets plus softphones on mobile and PC/Mac, with consistent numbers and features.
Yes — temporary diverts or routing can reduce downtime risk during transition, especially around porting windows.
If your network is suitable, yes. We’ll check bandwidth and stability, and can apply QoS and recommend upgrades or backup connectivity if required.
Often yes — we can discuss options for geographic and non-geographic numbers and the best routing approach.
Yes — we can design call flows (press 1/2/3 menus), queues, hunt groups, and overflow rules aligned to departments and opening hours.
