It’s typically fast — we create a new user/extension, assign an app or handset, and apply the standard profile (groups, voicemail, permissions).
Yes — we can set up failover rules, alternative routing, mobile app continuity, and backup circuits so calls still get answered.
Usually yes. We’ll confirm what can be ported, gather the required details, and schedule a port date that suits your business.
Timelines vary by number type and provider. Once we have the correct information, we’ll give you a realistic schedule and keep you updated.
Often yes — we can plan partial ports or staged migrations depending on your current setup and what the losing provider supports.
A Direct Dial-In number that routes straight to a person/extension/queue, rather than going through a main switchboard.
Yes — we can configure time-of-day routing, holiday schedules, out-of-hours messages, and overflow to mobiles or an answering service.
Yes — many platforms support call whisper (agent prompts) and reporting dashboards (answered/missed, queue time, abandonment).
Hosted telephony is a phone system delivered from the cloud. You get features like hunt groups, IVR, voicemail-to-email, and apps without on-site PBX hardware.
CLI is caller ID. We can usually present a chosen outbound CLI (e.g., main number) while still receiving inbound calls to DDIs.
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