“Fairview New Homes moved 150 connections from Vodafone direct to Unified World Communications in July 2011.
Before that we were with Vodafone Direct for over 10 years. We moved to Unified World Communications for the following reasons:-
- Unified World Communications offered a more cost-effective proposal to Fairview.
- Unified World Communications offered an improvement in Customer Service issues.
- Unified World Communications offered a more flexible solution to Fairview.
Unified World Communications are a Vodafone Platinum Partner. The service we receive is first class.
Our account manager is both proactive and reactive, and is always willing to help no matter the situation. We also get a billing account analysis review every month of our usage, where the account manager goes through the whole account to discuss all areas of billing, and looks for ways to improve our experience and reduce our spend.
The customer service team are professional yet empathetic and nothing asked of them is too much of an effort.”
Brad Cruickshank, IT Manager, Fairview New Homes Ltd