Hosted telephony, also known as cloud telephony, has become increasingly popular in the legal sector. Solicitors, barristers, and other legal professionals need a reliable and flexible communication system to handle their daily operations, and hosted telephony offers just that. In this blog, we’ll explore what hosted telephony is, why it’s beneficial for the legal industry, and how it can improve their day-to-day operations.

What is Hosted Telephony?

Hosted telephony is a cloud-based phone system that allows users to make and receive calls over the internet. Instead of using traditional phone lines, calls are transmitted over the internet using Voice over Internet Protocol (VoIP) technology. Hosted telephony offers a range of features and benefits, including call forwarding, voicemail, call recording, and more.

Benefits of Hosted Telephony for the Legal Industry

Solicitors deal with a large volume of calls on a daily basis, and traditional phone systems may not be equipped to handle this volume efficiently. Hosted telephony can help solicitors manage their calls more effectively, improving their overall productivity and efficiency. Here are some of the key benefits of hosted telephony for solicitors:

  1. Flexibility – Hosted telephony allows solicitors to work from anywhere, as long as they have an internet connection. This means they can take calls on the go, work remotely, or even work from home.
  2. Cost-effective – Hosted telephony eliminates the need for expensive hardware, maintenance, and installation costs associated with traditional phone systems. This can result in significant cost savings for solicitors.
  3. Scalability – As the legal practice grows, so does the need for a more comprehensive communication system. Hosted telephony is highly scalable and can easily accommodate the needs of a growing legal practice.
  4. Call management – Hosted telephony offers a range of features to help solicitors manage their calls more efficiently. These include call routing, voicemail, call recording, and more.

Improving Day-to-Day Operations in the Legal Industry

Hosted telephony can improve day-to-day operations for solicitors in many ways. For example, it can help them handle a large volume of calls more efficiently, reducing wait times for clients and improving overall customer satisfaction. It can also improve communication between colleagues, allowing for better collaboration and more efficient work processes.


Hosted telephony is a cost-effective, scalable, and flexible communication system that is well-suited to the needs of the legal industry. It offers a range of features to help manage calls more efficiently and can improve day-to-day operations for legal professionals. By implementing hosted telephony, solicitors can enhance their communication capabilities and improve overall productivity and efficiency.