Cyber Awareness Month 2025 – with a Halloween Twist October brings pumpkins, costumes, and trick-or-treaters… but it also brings something far scarier — cyber threats lurking in the shadows. As…
In the age of digital vulnerabilities, Facebook’s two-factor authentication (2FA) provides a vital shield. By combining your password with a second verification step, such as your mobile device, 2FA thwarts unauthorized access, phishing attacks, and password breaches, ensuring your account remains impenetrable.
In the realm of customer service, creating an exceptional caller experience is paramount. Discover how selecting the right voices and music can captivate callers, foster engagement, and elevate customer satisfaction levels. From relatable voice artists to carefully curated music choices, find out how these elements can transform the minutes spent on a call into a positive and memorable encounter, leaving a lasting impression on your customers. Delve into the art of crafting a captivating caller journey that resonates with your audience and sets your brand apart.
Enhance customer experience with an optimized phone system. OnHold Express offers professional prompt recordings and IVR menus to quickly guide callers to the right person, reducing frustration and wait times. Engage callers with relevant marketing messages while on hold and extend your brand identity seamlessly. Improve customer satisfaction and boost revenue. Contact us to learn how OnHold Express can optimize your phone system for an exceptional customer experience.
Following the Great Switch Off and All-IP can sometimes be difficult, with tons of acronyms and jargon to decode. That’s why we’ve pulled together this jargon-buster guide, listing all those…
Recent UK news reports have warned consumers against “turning off Wi-Fi at night” to save electricity. But this is not entirely accurate.
Businesses are being impacted in many ways by the rising cost of living. Across Europe, organisations are looking for new ways to save from rising energy bills to higher supplier costs.
It’s not just you if you’ve noticed an increase in spam on your mobile phone. The culprit behind the flood of spam text messages in inboxes is FluBot. Every day,…
Here at Unified World Communications, our technical team as assisted our customers to continue operating in these difficult times.
In the current climate, you cannot turn on the news or view social media without acknowledging the emerging threat of the coronavirus outbreak in Wuhan, China. This has become a…
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